Marketplace problems more than just heavy traffic
Last week the Obama administration attributed problems with the federal health insurance marketplace to unanticipated heavy traffic. On Sunday, federal officials stated that design changes along with more server capacity would be necessary to improve the federally facilitated online marketplace; software and hardware changes are being made to smooth the process of creating accounts, the first step in applying for coverage.
“We can do better and we are working around the clock to do so,” said Joanne Peters, a spokeswoman for the Department of Health and Human Services. “We have seen progress but we continue to make improvements.”
Despite weekend updates meant to make significant improvements, on Monday October 7, the federal website was still experiencing problems.
According to the Wall Street Journal, “The website is troubled by coding problems and flaws in the architecture of the system, according to insurance-industry advisers, technical experts and people close to the development of the marketplace.”
In a Bloomberg article, Federal Health Exchange’s Stumbles Continue as Second Week Opens, John Engates chief technology officer of San Antonia, Texas-based Rackspace Hosting Inc., which helps companies manage Internet Traffic said “Everyone has glitches now and then but they aren’t down for days.” Engates went on to say “It can be avoided, the question is, can it be avoided in the context of something as complex and difficult to work with as the federal government and the health-care system.”
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